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How to Measure your head.
Using a tape measure, start one inch above your eye brows and go around the widest part of your head. Make sure you do it correctly. Do it several times and if any doubts then have a friend assist you.
We want everyone to be completely satisfied with your purchase of a Stetson hat from us. If for some reason you need to return a hat, please E-mail our customer service department for a return authorization number. Hats may be exchanged for credit only, no cash refunds. Quality hats does not pay for return shipping and we do not accept returns without the proper authorization number. If you ordered the wrong hat you will be charged a re-shipping fee for the replacement hat ( Usually $ 7.50 to $ 10 ). Merchandise can only be returned in the first 30 days. All returns must be shipped prepaid via UPS and must have the return authorization number written on the outside of the box. A 15% handling fee will be billed to your credit card if merchandise is not returned in original packaging. Credit will not be given for any hat which shows signs of wear or abuse.
For your protection do not sign for merchandise until you inspect the packaging for damage. If there appears to be shipping damage: Promptly contact the shipping company for a Damage Inspection report. Request the shipping company return the merchandise to the address listed on the package.
Custom ordered hats are made specifically for you and are not refundable. Please be sure this is the hat you want before you place your order. Make sure the hat size is correct. If a cancellation is requested within 5 days of placing the order we will contact Stetson and stop the production. They charge a 15% cancellation fee for hats cancelled within 5 days. Once past the 5 days the hat is yours.
Hats shipped out of the continental U. S. are done so at the buyer's request and they assume all risk due to other countries postal system's and custom services. Discount WWWorld Inc. is not responsible for the hats once they leave the U. S. Some countries may take up to 4 weeks for delivery although most arrive within 2 weeks.